This web site is owned and operated by A2Z Sales Rainbow Trugs who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
A2Z Sales Rainbow Trugs
The Lodge Badgers Hill Evesham Worcestershire U.K. WR11 4SD United Kingdom
Phone: +44 (0)845 459 8808
Email: sales [at] rainbowtrugs [dot] com
VAT Registration Number: GB473 8180 27
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
For shipping and handling information, please go to the 'Carriage Charges' page. A link to this page can be found at the top of our Home Page. PLEASE NOTE: A signature is required upon delivery for all purchases.
For orders placed before 1pm Monday to Friday, and subject to cleared payment, we aim to dispatch your order the same day. Our couriers endeavour to deliver next working day to most U.K. postcodes, but this is not guaranteed and will take longer to the Scottish Highlands, offshore Islands and other EU states.
IMPORTANT: Always check your purchases on receipt for shortages or damage. You must report any problems within 48 hours of delivery. Claims for damage within transit require you to keep all packaging for inspection. We MUST insist you follow these instructions for claims and any problems reported after 48 hours from delivery are at the discretion of a2z Sales Rainbow Trugs. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, you are passed automatically to either Sage Pay or PayPal's secure server to process your card transaction. We accept 3D Secure Transactions. Your card details are not held in clear text on any web site.
We guarantee your satisfaction. If for any reason you are not entirly happy with any of the goods you receive, please email us at firstname.lastname@example.org or telephone +44 (0)845 459 8808 (International +44 +44 (0)845 459 8808) (10am to 6pm daily). All items are primarily covered by the manufacturers guarantee/warranty (if applicable) but as a goodwill service we will always endeavour to process this ourselves as part of our customer service. In some cases we may have to pass you directly to the manufacturer if we ourselves cannot help. In the first instance contact us and we will advise you.
If you need to reach us, please email us at email@example.com or by using the link on the store page, alternatively, you can call on +44 (0)845 459 8808 (International +44 (0)845 459 8808) or write to us at a2z Sales The Lodge Badgers Hill Evesham Worcestershire U.K. WR11 4SD United Kingdom
This is our Postal Address Only. There are no counter facilities and is different to our Goods Return address.
a2z Sales do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. When you complete a purchase through our website or by telephone, we will automatically add you to our mailing list. We normally only email you four times a year unless we have a new product launch, special promotion etc. You can unsubscribe from this list at anytime however if you make a new purchase after unsubscribing, you will be re-added to the list. If you have any questions, please email us titled MAILING LIST. We never sell your information to third parties.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. Occationally email you news, offers or promotion information.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. We will issue you a returns number together with a returns address. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition. Your refund will be paid within 30 days.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.